6) Why aren’t ALL other Santa-gift companies members of the Better Business Bureau? Are some of them SCAMS?
Many Santa Letter sites are not registered with the BBB, because you must pass rigorous standards to be approved. Not only must your site be 100% secure, but you must prove that child information is SAFE, all privacy policies are up to date, and there is a visible customer service link. You must also have a proven track record of customer service and timely product shipment. PackageFromSanta.com adheres to all of those standards, and has an ‘A’ BBB Rating... we earned it. :)
No matter what service you choose, be sure the company has an excellent “A” rating with their local Better Business Bureau. That’s extremely important because there are several Santa Letter Scam sites currently operating:
Tim Burns, the public affairs director for the Better Business Bureau serving Eastern Michigan, was amazed to see the number of online offers for letters or phone calls from Santa. Burns said one woman in Tennessee complained to the BBB that she purchased two Santa letters online, but her children never received them. She was unable to contact the company by phone or fax.
In another example, Burns cites that a few years ago, a California woman also complained to the BBB because she paid $20 for letters for her then 3-year-old nephew whose father was stationed in Iraq. The letter never arrived at the boy's home in North Carolina or at the aunt's home in California.
So, yes… there are many online Santa-letter scammers hoping you step into their trap. Some of the them even have very nicely designed websites that talk about their “customer service” and how long they’ve supposedly been around. Truth is, MANY of the Santa Letter sites are scams. Many of them have no customer support email or phone number. They will take your money, and not send you any products. Go with a company you can trust, a company that has proven to be legitimate and secure... go with PackageFromSanta.com!